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FAQs

Yes, we offer tours of our facility every day of the week, no appointment needed. However, we do recommend coming between the hours of 9am-4pm, as the early morning and evening hours can be quite busy with arrivals and departures.

Give us a call at (850) 217-1455 or use our online reservations to reserve space for your doggy. Be aware that for major holidays, it is best to book several months in advance! New clients should be ready to provide us with basic information about their doggy, including dates of your doggy’s most recent vaccinations. A credit card is required to hold your reservation. For major holidays, a 50% advance deposit will be required. This deposit is non-refundable but will be applied to your total bill at the end of your doggy’s stay.

The initial interview for an evaluation typically lasts around 30 minutes. We then ask that you leave your doggy with us for at least 3 hours. During this time, we will interact with your doggy and introduce them to a range of different activities. Our goal is to find the best fit for your doggy while they are with us. At the end of the evaluation, you will receive a detailed report card on all of the fun they had!

At least 4 months old. We want to ensure that all doggies have enough time to develop a stable immune system before they are in a facility with other doggies.

Yes, doggies from the same family can stay together in the same suite. Please note that it is our policy to separate doggies boarding together during feeding time. If your doggies prefer to eat together, please just let our smiling humans know at check-in.

Doggies relax in spacious, secure, meticulously-cleaned suites complete with premium bedding, fresh water and relaxing music designed especially for doggy comfort.

  • Junior
  • Standard
  • Deluxe
  • Presidential

We have a two-doggy limit per family for our Standard and Deluxe suites, however depending on the size of your family we may be able to accommodate them in a Presidential Suite or adjoining rooms.

Bring a copy of their vaccination information, as well as any medication they may need. All food should be clearly labeled with the doggy’s name, plus instructions for feeding.

All medications should be in the original bottles from the pharmacy. At the time of check-in, advise our smiling humans of any special medical or behavioral concerns you may have.

Yes. Mercy’s provides beds, water, and food bowls for our sleepover guests. However, if you want them to have something soft and snuggly from home, you can bring in a bed or favorite blanket. Toys are permitted, but only for overnight guests, and we ask that you limit them to two or three of their favorite toys. Your doggy’s toys will stay with them in their suites and we do our best to return all toys, but we are not responsible if a toy is lost or destroyed.

Yes, your doggy(s) will have access to water at all times to stay hydrated.

If your doggy is not participating in daycare, they will have a minimum of four potty breaks daily. Typically, at 7am, 11am, 2pm, and 6:30pm.

Yes, they are fed separately and monitored.

Yes, all doggies are given one hour of rest after meals before returning to play.

Yes, we offer a 10% discount for each additional doggy family member who stay with us.

Yes, we offer a 10% discount to our military, law enforcement and first responders. Thank you for your service!

Yes, all sleepovers require a reservation. We recommend that major holiday reservations be made at least a month in advance. For non-holiday reservations we recommend reservations being made a few weeks in advance, when possible.

Yes, please provide the full name of the individual(s) who will be dropping off or picking up them up. Authorized personnel will be required to show I.D.

No, at this time we do not offer pick up and drop off services.

For sleepovers, you can check your doggy in any time between 11am-6pm Monday – Sunday.

For daycare, you can check your doggy in any time between 7am-2pm Monday – Sunday.

For sleepovers, you can check your doggy out any time between 7am-11am Monday – Sunday. If you check out during our open hours after 11am you will be charged the Daycare fee of $29.

For daycare, you can check your doggy out any time between 11am-6pm Monday – Sunday.

We require Rabies, Bordetella, Distemper, and Parvovirus vaccinations.

No, Mercy’s does not require the influenza vaccination. However, it is highly recommended.

No, Mercy’s does not require that boarding doggies have a microchip. However, it is highly recommended.

Intact guests over ten (10) months of age may Sleepover with us, but will not be able to participate in daycare. All daycare doggies must be spayed or neutered at ten (10) months of age.

In the event that your doggy requires medical attention, we will refer to your contact list and make every attempt to reach you or your designated emergency contact. If we are unable to contact you or your emergency contact and we feel your doggy needs medical attention, we will transport your doggy to their regular veterinarian, if close by, to ensure continuity of care. If your veterinarian is not near our facility, we will go to one of the local veterinarians that we know. If we believe that the situation is urgent or if your doggy needs care after regular hours, we will take them to the closest veterinary emergency clinic.

Mercy’s will administer medications to your doggy while they are in our care for no additional charge. All medications must be in the original prescription container so that we will have detailed information about the medication, and you must sign a consent form giving us permission to administer the medication. We do not administer injections.

Absolutely! We offer lunch service for our doggies. Just bring your doggy’s food in a Ziplock bag or other container clearly labeled with their name and let one of our smiling humans know that you would like your doggy to be served lunch while they are here. If your doggy is in daycare, we will remove them from the playroom at lunchtime and have them enjoy lunch in one of our private suites to eat and then rest for a while before going back into the playroom for their digestive health.

We recommend bringing your doggy’s food from home, as most of them do better staying on their regular diet from home and have less trouble with upset stomachs from switching foods. It also reduces any risk of food allergies. We recommend bringing it in pre-portioned resealable baggies to ensure that we have plenty of food for your doggy’s stay. If you do not pre-portion the food, it does need to be in a resealable container or bag. We also have a refrigerator and microwave to prepare special diets. If your doggy is sleeping over with us for five days or more, you may want to consider increasing the amount of food your doggy eats, due to their increased activity level.

Some doggies may be tired or even a little sore for a day or two after daycare or a sleepover with us. This is because most of them play hard and get a lot of exercise while they are here. Even though they have rest areas available to them in each of our playrooms, most of them choose to play for a good portion of the day, which may be more than they are used to at home.

Your doggy has access to fresh water 24/7 while at Mercy’s. There are several large bowls of fresh water in each playroom that are freshened up several times throughout the day. Also, all doggies have an individual bowl of water in their suite if they’re sleeping over. But as with being tired, the increase in activity may also increase your doggy’s water intake. Don’t be alarmed if they want to drink more water than usual when they get home (though you should encourage them to drink slowly and small amounts at a time to prevent vomiting).

It is natural for doggies to lose a little weight while boarding. Most of the weight loss is due to excitement of being with other guests and the exercise they receive playing with their friends. Doggies who are in our playrooms are getting constant activity that is not the same as their more sedentary lifestyle at home. Therefore, they burn a lot more calories during their boarding visit, which is why we recommend increasing their food slightly. In addition, some doggies may not eat all of their food at each feeding since they are in a different environment and may also lose for this reason.

Just like children who play on playgrounds, in daycare or at school, they can get hurt from time to time--doggies playing with each other on the playgrounds can get hurt too. Doggies play with their mouths and paws and like to wrestle around on the ground with each other. Because we have a high number of smiling humans in the playrooms and because of the training program they are required to complete, injuries are rare. If injuries do occur, you (not Mercy’s Play + Stay) are responsible for any medical expenses for your doggy, as you would be for a child. You need to be sure that you are comfortable with this before allowing your doggy to play in the playroom. If you are not, a Private Enrichment program may be an option. Most parents find that the benefits of allowing their doggy to play outweigh the risks.

Yes, all doggies are required to be on a leash at all times when coming or going. This is for the safety of your doggy, especially in our parking lot. This will also help keep the lobby environment calmer and running smoothly.

Yes. We have 24-hour security for the premises.

If your doggy has something that is contagious or that could possibly be contagious (for example, if your doggy is coughing, has a runny nose or is sneezing), do not bring your doggy to Mercy’s until your veterinarian has confirmed that they are no longer a risk to other doggies. You may be asked to provide a statement from your veterinarian confirming that it is safe for us to admit your doggy. It is important to keep in mind that there are other doggies in the facility. So, if your doggy has a compromised immune system or other health issues, you should discuss your plans with your veterinarian before deciding to board them in any facility. Remember, Mercy’s Play + Stay cannot be held responsible if your doggy becomes ill during or after their stay.

No, all doggies who attend daycare play in indoor playgrounds.

All doggies should be flea- and tick-free. Any doggy with signs of fleas and/or ticks will be treated at our Spaw at the parent’s expense prior to check-in.

Canine Cough is a contagious airborne virus in doggies. It spreads much like a cold does in humans and can be contagious even if symptoms are not present. Symptoms may include dry or wet cough, nasal discharge, lethargy, and fever. Because Canine Cough is a virus, there is no cure–and much like a cold in humans, requires rest and time for recovery. Your vet may prescribe certain medications to make your doggy more comfortable during recovery and may also prescribe an antibiotic as a preventative measure against a secondary infection.

Canine influenza (also known as doggy flu) is a contagious respiratory disease in doggies caused by specific Type A influenza viruses known to infect doggies. Symptoms are virtually the same as Canine Cough, and may include dry or wet cough, nasal discharge, lethargy, and fever. Doggies can also be asymptomatic while carrying the virus, and still spread the disease. Your vet may prescribe certain medications to make your doggy more comfortable during recovery and may also prescribe antibiotics as a preventative measure against a secondary infection.

Vaccination against Canine Cough and Canine Influenza may prevent the occurrence of either of these illnesses in your doggy, however much like a flu shot for humans–they do not completely rule out the possibility of your doggy contracting either one. Vaccination against both are still very important however, as the duration and severity of Canine Cough and Canine Influenza may be greatly reduced if your doggy has been previously vaccinated.

The Bordetella vaccination is required for all of our services, and the Canine Influenza vaccination is strongly recommended. Our facility is thoroughly cleaned and disinfected daily, and we utilize an air purification system to reduce the potential of spreading airborne disease. Any doggy that is suspected of having–or is showing symptoms of Canine Cough or Canine Influenza is immediately quarantined. Since both illnesses are highly contagious airborne viruses, unfortunately we cannot completely eliminate the risk of infection.

We are closed for drop off and pick up on the following holidays.

New Year’s Day

Presidents’ Day

Easter Day

Memorial Day

Independence Day

Labor Day

Thanksgiving Day

Christmas Day

Non-Holiday Policy:

No deposit is required. There is no cancellation penalty as long as you cancel 24 hours before the day prior to the reservation drop off day. If you cancel the same day or don’t keep your reservation (no-show), the credit card on file will be charged the equivalent of one (1) full day of boarding.

Holiday Policy:

A non-refundable deposit of 50% is required at time of reservation for the entire holiday stay during: New Year’s, President's Day, Easter, Memorial Day, Independence Day, Labor, Thanksgiving, and Christmas weeks.

If a holiday reservation is canceled less than fifteen (15) days prior to the holiday, or you do not keep your reservation (no-show), the charges for the whole reservation will be processed with the credit card on file.

If you need to cancel your scheduled reservation, it’s as easy as a phone call, email or online through our reservation system.

We have multiple playgroups are organized by size and temperament ensuring the best fit your doggy’s personality and energy level.

Each playgroup is limited to 15 doggies per smiling human.

Each of our smiling humans are American Red Cross Pet First Aid and CPR Certified, and have successfully completed a 3 day Pet Care Education Course.

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